Senior Desktop Support Technician

City of Atlanta; Atlanta (GA); On-site; USD 59,000 - 79,000; Full time

Job summary

City of Atlanta is seeking a Senior Desktop Support Technician to install, repair, and maintain PCs and related systems. The role is senior-level and emphasizes handling complex issues and mentoring others.

The position requires a four-year track record in desktop support, a computer science degree preferred, and strong knowledge of Microsoft Office and networking equipment. Work is performed in an office environment with regular on-site presence.

Qualifications

• Associate’s degree in computer science.
• At least four (4) years of desktop support experience.
• Bachelor’s degree in computer science or related field preferred.
• 4+ years’ experience providing desktop support to organizational users.

Responsibilities

• Performs installation, repair and preventative maintenance of PCs and related systems.
• Assists in recommending software to meet user requirements.
• Troubleshoots software and hardware failures.
• Identifies network problems involving desktop or laptop computers.
• Maintains inventory of equipment, hardware and software and supplies.
• Troubleshoots, maintains and monitors external and internal drives, printers, plotters and scanners.
• May perform other duties as assigned.

Skills

PC hardware

Networking basics

Microsoft Office

Networking equipment

Troubleshooting

Customer relations

Education

Associate degree in computer science

Bachelor’s degree in CS or related field (preferred)

Job description

City of Atlanta is seeking a Senior Desktop Support Technician to install, repair, and maintain PCs and related systems. The role is senior-level and emphasizes handling complex issues and mentoring others.

The position requires a four-year track record in desktop support, a computer science degree preferred, and strong knowledge of Microsoft Office and networking equipment. Work is performed in an office environment with regular on-site presence.