Windows Support

Motion Recruitment; Roswell (GA); On-site; USD 41,328 - 55,104; Full time

Job summary

A leading IT support firm is seeking experienced Windows Desktop Technical Support consultants for on-site end-user computing support in Roswell, Georgia. Ideal candidates will have 5+ years of experience in an enterprise environment and be proficient in Windows 10 and Office 365. This contract position offers an opportunity to assist schools with IT technology troubleshooting across various locations. Reliable transportation is required, with mileage reimbursement available.

Qualifications

• 5+ years providing end user support in an enterprise-level organization.
• Experience administering a Windows computing environment.
• Familiarity with technology hardware including desktop computers and printers.

Responsibilities

• Provide assistance to schools in troubleshooting IT technology.
• Manage service requests through the ticketing system.
• Communicate status of IT incidents and planned IT initiatives.

Skills

End user support

Windows 10

Office 365

Active Directory

SCCM

Tools

Remedy

LANdesk

Job description

Premier North Atlanta -based organization is seeking 4 experienced Windows Desktop Technical Support consultants for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

4 OPENINGS.

12+ months to start an onsite in the Roswell area. A+ certification is a HUGE PLUS.

Responsibilities

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
• Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
• Set up new devices, workstations, print stations, and assignments to default printers.

Required Skills

• 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
• Windows 10, Office 365 and Active Directory experience required.
• Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
• Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
• Experience imaging using SCCM to create collections and push software.
• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Information Services