Senior IT Support Specialist

Georgia Institute of Technology; Atlanta (GA); On-site; USD 47,000 - 78,000; Full time

Job summary

Georgia Institute of Technology in Atlanta, GA seeks a Senior Technical Support Associate to provide expert assistance for IT systems, applications, and hardware. You will respond to inquiries, troubleshoot issues, and ensure smooth operation of services across campus.

The role requires an Associate’s degree (or equivalent) and at least four years of relevant experience, with strong customer service and communication skills to support a diverse community of students and staff.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Four or more years of relevant IT support experience.
• Strong customer service and communication skills.

Responsibilities

• Provide technical assistance and support to end-users for IT systems, software, and hardware.
• Troubleshoot technical problems, identify root causes, and resolve issues promptly.
• Respond to user inquiries, service requests, and incidents via phone, email, or in-person.
• Document solutions and troubleshooting steps in ticketing systems.
• Install, configure, and update software applications, drivers, and patches on user devices.
• Conduct user training and knowledge sharing sessions to improve end-user skills.
• Maintain IT equipment inventory and assist with setup and deployment.
• Follow IT policies and security protocols to protect data and systems.
• Collaborate with IT teams and vendors to resolve complex issues.
• Perform other job-related duties as assigned.

Skills

Customer service

Problem solving

Documentation

Communication

Education

Associate's Degree

Job description

Georgia Institute of Technology in Atlanta, GA seeks a Senior Technical Support Associate to provide expert assistance for IT systems, applications, and hardware. You will respond to inquiries, troubleshoot issues, and ensure smooth operation of services across campus.

The role requires an Associate’s degree (or equivalent) and at least four years of relevant experience, with strong customer service and communication skills to support a diverse community of students and staff.