Senior Desktop Support Pro — Windows & macOS Expert

University of Texas at Austin; Austin (TX); Vor Ort; USD 60.000 - 65.000; Vollzeit

Zusammenfassung

University of Texas at Austin's Red McCombs School of Business seeks a Senior Desktop Support Specialist to manage workstation fleet, security, and network support on the UT Main Campus. You will provide hands-on Windows and macOS troubleshooting, enforce lifecycle management, and contribute to IT services across the McCombs Tech Solutions team.

The role requires strong documentation, ITIL-aligned processes, and the ability to work independently or with colleagues to support end users and

Qualifikationen

• Experience managing Windows OS in centrally managed environments with SCCM/MECM, AD, and GPO.
• Familiarity with macOS support concepts and ITIL/ITSM.
• Strong documentation skills and ability to maintain technical docs.
• Knowledge of information security and networking fundamentals.
• Ability to work independently and in a team.
• Excellent communication and customer service skills.

Aufgaben

• Provide in-person user support and hardware troubleshooting for Windows, macOS and related software.
• Administer the Computer Lifecycle Management Program.
• Implement and enforce information security and industry best practices for end-user devices and peripherals.
• Provide basic network management and troubleshooting in coordination with the campus-level network support team.
• Assist with inventory management and the performance of annual equipment inventory.
• Document processes clearly and concisely, ensuring they are audience focused. Maintain and update accurate information across several systems, including knowledge base, ticketing system, and inventory records.
• Collaborate effectively with team members on various projects and departmental initiatives.
• Offer customer application consulting, evaluation, and recommendations.
• Assist with the management of the Service Desk as needed.
• Other related functions as assigned.

Kenntnisse

Windows OS mgmt

SCCM/MECM

Intune

Active Directory

Group Policy

macOS support

ITIL concepts

Documentation

Networking basics

Customer service

Ausbildung

Bachelor's degree

Tools

MECM

Jamf

Code42

ServiceNow

OneDrive/SharePoint/Office 365

Box

VMware Fusion

Parallels

Jobbeschreibung

University of Texas at Austin's Red McCombs School of Business seeks a Senior Desktop Support Specialist to manage workstation fleet, security, and network support on the UT Main Campus. You will provide hands-on Windows and macOS troubleshooting, enforce lifecycle management, and contribute to IT services across the McCombs Tech Solutions team.

The role requires strong documentation, ITIL-aligned processes, and the ability to work independently or with colleagues to support end users and