Senior Desktop Support & Field IT Technician

ActioNet, Inc.; Virginia (MN); On-site; USD 55,104 - 64,747; Full time

Job summary

ActioNet, Inc. is seeking a Desktop Support IT professional in Virginia, Minnesota, to provide advanced technical support for end-user devices and networks. Responsibilities include troubleshooting complex issues, managing escalations, and mentoring junior staff in best practices.

The ideal candidate should have a Bachelor's degree, 5 years of relevant experience, and familiarity with Microsoft Office 365 and IT service management tools. The hourly rate can go up to $47 based on qualifications and experience.

Qualifications

• 5 years of experience in desktop support, field services, or a related IT role.
• 5 years of experience with Windows, macOS, and mobile operating systems.
• 5 years of experience with IT service management (ITSM) tools.

Responsibilities

• Provide advanced troubleshooting and resolution for hardware, software, and network issues.
• Manage escalated technical support tickets and ensure timely resolution.
• Install, configure, and maintain operating systems and applications.

Skills

Troubleshooting

Problem-solving

Networking concepts

Communication skills

Customer service

Time management

Education

Bachelor’s degree in Information Technology, Computer Science or related field

Tools

ServiceNow

Microsoft Office 365

SCCM

Intune

Job description

ActioNet, Inc. is seeking a Desktop Support IT professional in Virginia, Minnesota, to provide advanced technical support for end-user devices and networks. Responsibilities include troubleshooting complex issues, managing escalations, and mentoring junior staff in best practices.

The ideal candidate should have a Bachelor's degree, 5 years of relevant experience, and familiarity with Microsoft Office 365 and IT service management tools. The hourly rate can go up to $47 based on qualifications and experience.