Tier 2 - Mid Level Desk Side IT Specialist

ActioNet, Inc.; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Job summary

ActioNet is seeking a Tier 2 – Mid Desk Side Support IT Specialist to deliver mid to senior level IT operations support in Washington, DC. The role requires a Bachelor’s degree and 3+ years of IT support experience, with a proven record of reliability and professionalism.

The successful candidate will perform desktop and remote support, software/hardware troubleshooting, system imaging, patch deployment, and IT security adherence.

Qualifications

• Bachelor’s degree preferred; 3+ years IT support/admin experience.
• Proficiency with Microsoft Office Suite, SharePoint, SCCM, Intune, AD; familiarity with Apple devices and Dell/HP hardware.
• Preferred certifications: CompTIA Security+ and/or Microsoft Endpoint Administrator Associate.

Responsibilities

• Provide Tier 2 desk-side and remote support for end-user systems and networks.
• Install software, perform updates, and troubleshoot hardware in a fast-paced environment.
• Diagnose and resolve Windows OS/AD/Intune issues and manage SCCM client health.

Skills

Desk side support

End-user support

IT operations coordination

Education

Associate's degree in IT/CS

Bachelor’s degree in IT/CS

Tools

SCCM

Intune

Active Directory

Microsoft 365

Job description

ActioNet is seeking a Tier 2 – Mid Desk Side Support - IT Specialist to provide Mid to Senior technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting government, business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands‑on IT systems support with administrative coordination to ensure efficient daily operations and project success.

Salary: 65-75K

Responsibilities

• Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
• Perform software installations, updates, and hardware troubleshooting in a fast pace/high demand environment
• Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
• Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
• Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
• Collaborate with Tier 3 and other Infrastructure teams for escalation and advanced troubleshooting.
• Document and track service tickets, resolutions, and activities in ServiceNow
• Maintain and organize project files, reports, and technical documentation both electronically and manually.
• Monitor IT asset inventory and assist with procurement tracking.
• Ensure compliance with IT security policies, standards, and procedures.
• Handle sensitive or classified materials with discretion and accuracy.
• The ability to lift 50+ lbs

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related discipline and/or 3+ years of progressively responsible experience in IT support and administrative roles. 1+ years of experience supporting government agencies.
• Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory). Familiarity with Apple MAC products, thin clients and Dell and HP products
• Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well‑being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal‑opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&DD Insurance
• 401(k) Savings Plan
• Education and Professional Training