Desktop Technician (Secret Clearance) - Federal IT Support

ActioNet, Inc.; Arlington (VA); On-site; USD 106,200 - 129,800; Full time

Job summary

ActioNet, Inc. is seeking a Mid-Level Desktop Technician located in Rosslyn, VA. The position involves providing technical support for end-user devices and maintaining system performance. Candidates should have a strong background in Windows and macOS, alongside certifications such as CompTIA A+.

The role demands effective communication and customer service skills, with responsibilities extending from troubleshooting to maintaining inventory. A competitive salary of up to $118,000 is offered based on qualifications.

Qualifications

• 3 years of experience with Windows and macOS operating systems.
• CompTIA A+ certification or equivalent preferred.
• Familiarity with IT service management tools.

Responsibilities

• Provide technical support for desktops and laptops.
• Diagnose and resolve hardware and software issues.
• Install and maintain operating systems and applications.

Skills

Technical support

Troubleshooting and problem-solving

Communication skills

Customer service

Knowledge of networking concepts

Education

Associate degree in Information Technology or related field

Tools

ServiceNow

Microsoft Office Suite

Active Directory

Job description

ActioNet, Inc. is seeking a Mid-Level Desktop Technician located in Rosslyn, VA. The position involves providing technical support for end-user devices and maintaining system performance. Candidates should have a strong background in Windows and macOS, alongside certifications such as CompTIA A+.

The role demands effective communication and customer service skills, with responsibilities extending from troubleshooting to maintaining inventory. A competitive salary of up to $118,000 is offered based on qualifications.