Desktop Technician

ActioNet, Inc.; Arlington (VA); On-site; USD 106,200 - 129,800; Full time

Job summary

ActioNet, Inc. is seeking a Mid-Level Desktop Technician located in Rosslyn, VA. The position involves providing technical support for end-user devices and maintaining system performance. Candidates should have a strong background in Windows and macOS, alongside certifications such as CompTIA A+.

The role demands effective communication and customer service skills, with responsibilities extending from troubleshooting to maintaining inventory. A competitive salary of up to $118,000 is offered based on qualifications.

Qualifications

• 3 years of experience with Windows and macOS operating systems.
• CompTIA A+ certification or equivalent preferred.
• Familiarity with IT service management tools.

Responsibilities

• Provide technical support for desktops and laptops.
• Diagnose and resolve hardware and software issues.
• Install and maintain operating systems and applications.

Skills

Technical support

Troubleshooting and problem-solving

Communication skills

Customer service

Knowledge of networking concepts

Education

Associate degree in Information Technology or related field

Tools

ServiceNow

Microsoft Office Suite

Active Directory

Job description

Desktop Technician (Mid-Level)

Location: Rosslyn, VA

Clearance: Secret

Salary range: up to $118,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry‑recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.

Responsibilities

• Provide technical support for desktops, laptops, and peripheral devices, including printers and scanners.
• Diagnose and resolve hardware and software issues for end‑users.
• Install, configure, and maintain operating systems, applications, and security updates.
• Perform routine maintenance and upgrades to ensure optimal system performance.
• Respond to service requests and incidents through ticketing systems, ensuring timely resolution.
• Assist with onboarding and offboarding processes, including device setup and data migration.
• Maintain inventory of IT equipment and track asset assignments.
• Collaborate with other IT teams to address network connectivity and system integration issues.
• Document troubleshooting steps and resolutions for knowledge base updates.
• Provide training and guidance to end‑users on basic IT practices and tools.

Professional Qualifications/Skills

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
• CompTIA A+ certification or equivalent technical certification preferred.
• 3 years of experience with Windows and macOS operating systems, as well as common productivity software (e.g., Microsoft Office Suite).
• 3 years of experience with Active Directory for user account management and permissions.
• HDI Desktop Support Technician Certification.
• HDI Customer Service Representative Certification.
• ServiceNow Certified Implementation Specialist – IT Service Management.
• CompTIA Network+.
• Microsoft Certified: Azure Fundamentals (AZ‑900).
• Strong troubleshooting and problem‑solving skills for hardware and software issues.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Excellent communication and customer service skills to interact effectively with end‑users. Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Knowledge of basic networking concepts, including IP addressing and Wi‑Fi troubleshooting.
• Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).

ActioNet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.