Desktop Technician

ActioNet, Inc.; Blackstone (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Exceptional team environment

Tools for success

Equity in opportunity and diversity

Job summary

A premier IT services firm in Virginia is seeking a Mid-Level Desktop Technician to provide technical support for end-user computing devices, including desktops and laptops. You will be responsible for troubleshooting hardware and software issues while ensuring efficient operations. Ideal candidates should have an Associate degree in IT, CompTIA A+ certification, and 3 years of experience with Windows and macOS. Join a company that values diversity and supports the success of its employees and communities.

Qualifications

• 3 years of experience in technical support and troubleshooting.
• Excellent communication skills for effective interaction with end-users.
• Ability to lift and transport IT equipment as needed.

Responsibilities

• Provide technical support for desktops, laptops, and peripherals.
• Diagnose and resolve hardware and software issues.
• Install, configure, and maintain operating systems and applications.

Skills

Technical support for desktops

Troubleshooting hardware and software

Customer service skills

Experience with Windows and macOS

Knowledge of networking concepts

Education

Associate degree in IT or related field

CompTIA A+ certification

Tools

Active Directory

IT service management tools

Job description

Position: Desktop Technician (Mid-Level)

Location: Blackstone, VA

Clearance: Secret

The Desktop Technician provides technical support for end‑user computing devices, including desktops, laptops, and peripherals. This role is responsible for troubleshooting hardware and software issues, performing installations and upgrades, and ensuring systems operate efficiently. The Desktop Technician requires strong customer service skills, attention to detail, and the ability to work in a fast‑paced environment to resolve technical problems promptly. Duties include:

• Provide technical support for desktops, laptops, and peripheral devices, including printers and scanners.
• Diagnose and resolve hardware and software issues for end‑users.
• Install, configure, and maintain operating systems, applications, and security updates.
• Perform routine maintenance and upgrades to ensure optimal system performance.
• Respond to service requests and incidents through ticketing systems, ensuring timely resolution.
• Assist with onboarding and offboarding processes, including device setup and data migration.
• Maintain inventory of IT equipment and track asset assignments.
• Collaborate with other IT teams to address network connectivity and system integration issues.
• Document troubleshooting steps and resolutions for knowledge base updates.
• Provide training and guidance to end‑users on basic IT practices and tools.

Professional Qualifications/Skills

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
• CompTIA A+ certification or equivalent technical certification preferred.
• 3 years of experience with Windows and macOS operating systems, as well as common productivity software (e.g., Microsoft Office Suite).
• 3 years of experience with Active Directory for user account management and permissions.
• Strong troubleshooting and problem‑solving skills for hardware and software issues.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Excellent communication and customer service skills to interact effectively with end‑users. Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Knowledge of basic networking concepts, including IP addressing and Wi‑Fi troubleshooting.
• Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).

ActioNet is a dynamic, award‑winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets us apart, we help our customers align their IT strategies with their business goals.

Why ActioNet? It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well‑being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in a row.

What’s in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

ActioNet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.