Secret-Cleared IT Desk Technician | End-User Support Pro

ActioNet, Inc.; Virginia (MN); On-site; USD 106,200 - 129,800; Full time

Job summary

ActioNet, Inc. is seeking a Desktop Technician to provide technical support for computing devices like desktops and laptops. This role involves troubleshooting hardware and software issues, performing installations, and ensuring efficient system operations.

The ideal candidate has strong customer service skills, attention to detail, and is equipped to handle technical problems promptly in a fast-paced environment. Qualifications include an associate degree in IT and relevant certifications.

Qualifications

• 3 years of experience with Windows and macOS operating systems.
• 3 years of experience with Active Directory for user management.
• Familiarity with ITSM tools and ticketing systems.

Responsibilities

• Provide technical support for desktops, laptops, and peripherals.
• Diagnose and resolve hardware and software issues.
• Install and maintain operating systems and applications.

Skills

Troubleshooting skills

Customer service skills

Time management

Network troubleshooting

Education

Associate degree in IT or equivalent experience

CompTIA A+ certification

CompTIA Network+

Microsoft Certified: Azure Fundamentals (AZ-900)

Job description

ActioNet, Inc. is seeking a Desktop Technician to provide technical support for computing devices like desktops and laptops. This role involves troubleshooting hardware and software issues, performing installations, and ensuring efficient system operations.

The ideal candidate has strong customer service skills, attention to detail, and is equipped to handle technical problems promptly in a fast-paced environment. Qualifications include an associate degree in IT and relevant certifications.