Desktop Technician | Req#4538

ActioNet, Inc.; Virginia (MN); On-site; USD 106,200 - 129,800; Full time

Job summary

ActioNet, Inc. is seeking a Desktop Technician to provide technical support for computing devices like desktops and laptops. This role involves troubleshooting hardware and software issues, performing installations, and ensuring efficient system operations.

The ideal candidate has strong customer service skills, attention to detail, and is equipped to handle technical problems promptly in a fast-paced environment. Qualifications include an associate degree in IT and relevant certifications.

Qualifications

• 3 years of experience with Windows and macOS operating systems.
• 3 years of experience with Active Directory for user management.
• Familiarity with ITSM tools and ticketing systems.

Responsibilities

• Provide technical support for desktops, laptops, and peripherals.
• Diagnose and resolve hardware and software issues.
• Install and maintain operating systems and applications.

Skills

Troubleshooting skills

Customer service skills

Time management

Network troubleshooting

Education

Associate degree in IT or equivalent experience

CompTIA A+ certification

CompTIA Network+

Microsoft Certified: Azure Fundamentals (AZ-900)

Job description

Location

Rosslyn, VA

Security Clearance

Secret

Overview

The Desktop Technician provides technical support for end‑user computing devices, including desktops, laptops, and peripherals. This role is responsible for troubleshooting hardware and software issues, performing installations and upgrades, and ensuring systems operate efficiently. The Desktop Technician requires strong customer‑service skills, attention to detail, and the ability to work in a fast‑paced environment to resolve technical problems promptly.

Responsibilities

• Provide technical support for desktops, laptops, and peripheral devices, including printers and scanners.
• Diagnose and resolve hardware and software issues for end users.
• Install, configure, and maintain operating systems, applications, and security updates.
• Perform routine maintenance and upgrades to ensure optimal system performance.
• Respond to service requests and incidents through ticketing systems, ensuring timely resolution.
• Assist with onboarding and offboarding processes, including device setup and data migration.
• Maintain inventory of IT equipment and track asset assignments.
• Collaborate with other IT teams to address network connectivity and system integration issues.
• Document troubleshooting steps and resolutions for knowledge base updates.
• Provide training and guidance to end users on basic IT practices and tools.

Professional Qualifications / Skills

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• CompTIA A+ certification or equivalent technical certification preferred.
• 3 years of experience with Windows and macOS operating systems, as well as common productivity software (e.g., Microsoft Office Suite).
• 3 years of experience with Active Directory for user account management and permissions.
• HDI Customer Service Representative Certification.
• ServiceNow Certified Implementation Specialist – IT Service Management.
• CompTIA Network+.
• Microsoft Certified: Azure Fundamentals (AZ‑900).
• Strong troubleshooting and problem‑solving skills for hardware and software issues.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Excellent communication and customer service skills to interact effectively with end users. Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Knowledge of basic networking concepts, including IP addressing and Wi‑Fi troubleshooting.
• Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).

Salary

Up to $118,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry‑recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.

Equal Opportunity Statement

ActioNet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.