Senior Desktop Support Engineer (Windows & Mac) - Tier 2/3

TEKsystems; Oklahoma City (OK); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Hybrid work arrangement

Contract-to-Hire

Job summary

TEKsystems is seeking an experienced Deskside Support Engineer in Oklahoma City for a contract-to-hire role. You will provide Tier 2/3 end-user support, imaging, deployment, and asset management for Windows and Mac environments, in a fast-paced setting.

Responsibilities include diagnosing hardware/software issues, coordinating with engineers, and maintaining ITSM updates. Candidates should have 7+ years of related experience, strong customer service, and be able to travel to field sites as

Qualifications

• 7+ years of desk-side IT support for end users in a Windows environment.
• Independent work and teamwork abilities.
• Broad IT knowledge across computing, networking, and admin domains.
• MAC OS imaging experience using JAMF preferred but not required.
• Experience with Active Directory, Office 365, VPN, SCCM, and VTC.

Responsibilities

• Provide Tier 2 deskside and remote end-user support, imaging, deployment, and asset management.
• Diagnose and repair Windows 11/ macOS issues; assist in projects.
• Update ITSM tickets and meet SLAs; escalate complex issues.
• Set up conference rooms and remote tool support.

Skills

Desktop

Windows 11

Technical support

Imaging

Deployment

Office 365

ServiceNow

VTC

Troubleshooting

Hardware

Bomgar

Network connectivity

SCCM

Mac

Install

Windows 10

Ticketing system

Service desk

Customer service

Windows

Microsoft Office

Dell support

Google Workspace

G Suite

Education

High School Diploma

HDI Technical Support Professional

A+ / Net+ certifications desirable

Tools

JAMF

VPN

Active Directory

Google Workspace for Enterprise

Job description

TEKsystems is seeking an experienced Deskside Support Engineer in Oklahoma City for a contract-to-hire role. You will provide Tier 2/3 end-user support, imaging, deployment, and asset management for Windows and Mac environments, in a fast-paced setting.

Responsibilities include diagnosing hardware/software issues, coordinating with engineers, and maintaining ITSM updates. Candidates should have 7+ years of related experience, strong customer service, and be able to travel to field sites as