Senior IT Support Specialist - Deskside & Mac/Windows

C3EL; Oklahoma City (OK); On-site; USD 65,000 - 86,000; Full time

Job summary

C3EL, based in Oklahoma City, OK, seeks a Senior IT Support Specialist to deliver Tier 2/3 end-user support in a diverse Windows environment including imaging, deployment, and asset management. The role requires strong user interaction, independent work, and teamwork.

The candidate will troubleshoot macOS/iOS, manage ITSM tickets in Remedy and ServiceNow, and support AD, Office 365, Google Workspace, VPN, and VTC setups. On-site position with travel to field sites as needed.

Qualifications

• Ability to attain Public Trust clearance by completing NBIS.
• 7+ years of related deskside support experience.
• Travel to field sites required; reliable transportation needed.
• HDI Technical Support Professional certification within six months of employment.
• Certifications such as A+, Net+, Sec+ are desirable.

Responsibilities

• Provide Tier 2 and Tier 3 end-user support, including imaging, deployment, and asset management.
• Troubleshoot Windows and MacOS in a complex enterprise environment.
• Install and configure new machines in a Windows environment; support VM/Thin Client setups.
• Assist with MAC OS imaging using JAMF (preferred but not required).
• Escalate complex issues to senior engineers and document resolutions in ITSM.
• Maintain clear communication; meet aggressive timelines in a fast-paced setting.
• Support Office 365, Google Workspace, VPN, AD, and VTC setups.
• Coordinate VIP support as needed and document processes for SLA compliance.

Skills

Windows troubleshooting

Mac OS

Active Directory

ITSM systems

JAMF imaging

Desk-side support

Remote support

VPN

Office 365

Google Workspace

Imaging & deployment

Asset management

Education

HDI Technical Support Professional

High School Diploma

Tools

Remedy

ServiceNow

SCCM

Zoom

Bomgar

JAMF

VPN

Office 365

Google Workspace

Job description

C3EL, based in Oklahoma City, OK, seeks a Senior IT Support Specialist to deliver Tier 2/3 end-user support in a diverse Windows environment including imaging, deployment, and asset management. The role requires strong user interaction, independent work, and teamwork.

The candidate will troubleshoot macOS/iOS, manage ITSM tickets in Remedy and ServiceNow, and support AD, Office 365, Google Workspace, VPN, and VTC setups. On-site position with travel to field sites as needed.