Onsite Desktop & Tech Support Specialist - Tulsa

Tech Partners; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Tech Partners in Tulsa, OK is seeking a Desktop Support Specialist to join our IT team onsite. You will resolve end-user issues, manage Windows workstations, mobile devices, printers, and common business apps, and ensure reliable, secure technology for employees.

This junior-to-mid level role emphasizes hands-on troubleshooting, strong customer service, and collaboration with colleagues. You’ll help onboarding and offboarding, document requests, and support security practices while building a

Qualifications

• 1-3 years of experience in Desktop Support or similar IT role.
• Experience with Windows OS, Microsoft 365, and business applications.
• Knowledge of desktop hardware, printers, mobile devices, and basic networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service abilities.
• Ability to manage multiple priorities while delivering a high level of customer service.

Responsibilities

• Provide day-to-day technical support for desktop computers, laptops, mobile devices, printers, phones, and other end-user technology.
• Respond to and resolve help desk tickets, troubleshooting hardware, software, connectivity, and application issues.
• Support Microsoft 365, email, password resets, multifactor authentication, and user account access.
• Install, configure, upgrade, and maintain Windows workstations and peripheral devices.
• Troubleshoot wired, wireless, VPN, and remote access connectivity issues.
• Assist with onboarding new employees by preparing workstations, configuring accounts, and providing basic technology orientation.
• Support offboarding activities, including equipment collection, reconfiguration, and asset tracking.
• Manage IT asset inventory, equipment deployments, warranty repairs, and replacement hardware.
• Assist with endpoint security initiatives, software updates, patch management, and cybersecurity best practices.
• Document support requests, resolutions, and technology assets.
• Escalate complex infrastructure, network, security, or application issues to senior IT resources as needed.

Skills

Desktop Support

Help Desk

Microsoft 365

Troubleshooting

Customer Service

Education

Associate degree in Information Technology

CompTIA A+

CompTIA Network+

Microsoft Fundamentals

ITIL Foundation

Tools

Windows OS

VPN

Active Directory

Job description

Tech Partners in Tulsa, OK is seeking a Desktop Support Specialist to join our IT team onsite. You will resolve end-user issues, manage Windows workstations, mobile devices, printers, and common business apps, and ensure reliable, secure technology for employees.

This junior-to-mid level role emphasizes hands-on troubleshooting, strong customer service, and collaboration with colleagues. You’ll help onboarding and offboarding, document requests, and support security practices while building a