Senior Desktop Support Technician (Tier 2/3)

TEKsystems; United States; Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Contract to Hire

Hybrid position in Oklahoma City

Job summary

TEKsystems is seeking an experienced Deskside Support Engineer in Oklahoma City for a contract-to-hire role. The candidate will provide Tier 2/3 end-user support, imaging, deployment, and diagnostics across Windows and Mac systems, including Apple devices, with strong collaboration across teams.

The position requires independent work, excellent customer service, and the ability to meet aggressive timelines in a fast-paced environment. Hybrid work in Oklahoma City with travel may be involved.

Qualifications

• Deskside support engineer with 7+ years in desktop end-user support in a Windows environment.
• Independent worker capable of coordinating with multiple teams.
• Broad IT knowledge across computing, networking, and domain administration.
• HDI Technical Support Professional within six months is desirable.
• Certifications like A+, Net+, Secure+ are preferred but not required.

Responsibilities

• Provide Tier 2 deskside and remote end user support, imaging and deployment.
• Diagnose and repair Apple (MAC) hardware and iOS alongside Windows systems.
• Lead small projects and coordinate with engineering teams.
• Maintain ITSM records and update ServiceNow tickets to meet SLAs.
• Perform IMAC, lifecycle refresh, and asset management activities.
• Set up conference rooms and VTC systems.

Skills

Deskside support

End-user support

Hardware diagnostics

Software diagnostics

Mobile device deployment

Troubleshooting

Windows 11/10

Active Directory

Google Workspace

Office 365

VTC

SCCM

Zoom

Mac OS imaging

Education

High School Diploma

Tools

ServiceNow

Bomgar

SCCM

VTC

Zoom

JAMF

Windows Imaging

Job description

TEKsystems is seeking an experienced Deskside Support Engineer in Oklahoma City for a contract-to-hire role. The candidate will provide Tier 2/3 end-user support, imaging, deployment, and diagnostics across Windows and Mac systems, including Apple devices, with strong collaboration across teams.

The position requires independent work, excellent customer service, and the ability to meet aggressive timelines in a fast-paced environment. Hybrid work in Oklahoma City with travel may be involved.