Senior Desktop Engineer - Healthcare IT, Onsite Tulsa

PRIDE Health; Tulsa (OK); On-site; USD 85,000 - 120,000; Full time

Job summary

PRIDE Health is seeking an experienced Senior Desktop Engineer to deliver advanced technical support for desktop systems in a healthcare setting. You will administer Microsoft 365/Exchange Online, provide Tier 3 support, manage MDM, and use remote tools to diagnose and resolve issues.

You will troubleshoot complex problems, maintain hardware and software, and collaborate with IT teams to ensure smooth technology operations. Onsite work in Tulsa with occasional after-hours support is required.

Qualifications

• Hands-on experience administering Microsoft 365.
• Experience administering Exchange Online.
• Experience providing Tier 3 / Level 3 technical support.
• Experience with Mobile Device Management (MDM) platforms.
• Experience using Remote Access Tools.
• Strong knowledge of desktop/laptop hardware, software, and networking.
• Experience troubleshooting complex technical issues.
• Excellent customer service, communication, and documentation skills.

Responsibilities

• Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and related software.
• Provide advanced Tier 3 technical support and troubleshoot complex hardware, software, and networking issues.
• Administer and support Microsoft 365 and Exchange Online environments.
• Manage and support Mobile Device Management (MDM) platforms.
• Utilize remote access tools to diagnose and resolve technical issues.
• Document troubleshooting activities, incidents, and resolutions in the ticket management system.
• Perform hardware installations, repairs, equipment moves, adds, and changes.
• Assist with new application implementations and upgrades to existing systems.
• Maintain hardware inventory and technical documentation.
• Collaborate with internal IT departments, end users, healthcare professionals, and third-party vendors.
• Provide after-hours and on-call support as required.

Skills

M365 administration

Exchange Online

Tier 3 support

MDM platforms

Remote access tools

Desktop hardware & networking

Troubleshooting complex issues

Customer service & documentation

Education

Associate's degree with networking or desktop coursework

High school diploma with 3-4 years desktop support

Job description

PRIDE Health is seeking an experienced Senior Desktop Engineer to deliver advanced technical support for desktop systems in a healthcare setting. You will administer Microsoft 365/Exchange Online, provide Tier 3 support, manage MDM, and use remote tools to diagnose and resolve issues.

You will troubleshoot complex problems, maintain hardware and software, and collaborate with IT teams to ensure smooth technology operations. Onsite work in Tulsa with occasional after-hours support is required.