Senior Desktop Engineer
PRIDE Health
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Job summary
PRIDE Health is seeking an experienced Senior Desktop Engineer to deliver advanced technical support for desktop systems in a healthcare setting. You will administer Microsoft 365/Exchange Online, provide Tier 3 support, manage MDM, and use remote tools to diagnose and resolve issues.
You will troubleshoot complex problems, maintain hardware and software, and collaborate with IT teams to ensure smooth technology operations. Onsite work in Tulsa with occasional after-hours support is required.
Qualifications
- Hands-on experience administering Microsoft 365.
- Experience administering Exchange Online.
- Experience providing Tier 3 / Level 3 technical support.
- Experience with Mobile Device Management (MDM) platforms.
- Experience using Remote Access Tools.
- Strong knowledge of desktop/laptop hardware, software, and networking.
- Experience troubleshooting complex technical issues.
- Excellent customer service, communication, and documentation skills.
Responsibilities
- Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and related software.
- Provide advanced Tier 3 technical support and troubleshoot complex hardware, software, and networking issues.
- Administer and support Microsoft 365 and Exchange Online environments.
- Manage and support Mobile Device Management (MDM) platforms.
- Utilize remote access tools to diagnose and resolve technical issues.
- Document troubleshooting activities, incidents, and resolutions in the ticket management system.
- Perform hardware installations, repairs, equipment moves, adds, and changes.
- Assist with new application implementations and upgrades to existing systems.
- Maintain hardware inventory and technical documentation.
- Collaborate with internal IT departments, end users, healthcare professionals, and third-party vendors.
- Provide after-hours and on-call support as required.
Skills
Education
Job description
Schedule: Monday-Friday, 8:00 AM-4:30 PM
Hours: 40 hours/week
Work Arrangement: Onsite
We are seeking an experienced Senior Desktop Engineer to provide advanced technical support for desktop computers, laptops, peripherals, and related IT systems in a healthcare environment.
The ideal candidate will have hands-on experience administering Microsoft 365 and Exchange Online, providing Tier 3 technical support, managing Mobile Device Management (MDM) platforms, and utilizing remote access tools.
The candidate will be responsible for troubleshooting complex technical issues, supporting end users, maintaining hardware and software systems, and collaborating with IT teams to ensure smooth technology operations.
- Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and related software.
- Provide advanced Tier 3 technical support and troubleshoot complex hardware, software, and networking issues.
- Administer and support Microsoft 365 and Exchange Online environments.
- Manage and support Mobile Device Management (MDM) platforms.
- Utilize remote access tools to diagnose and resolve technical issues.
- Document troubleshooting activities, incidents, and resolutions in the ticket management system.
- Perform hardware installations, repairs, equipment moves, adds, and changes.
- Assist with new application implementations and upgrades to existing systems.
- Maintain hardware inventory and technical documentation.
- Collaborate with internal IT departments, end users, healthcare professionals, and third-party vendors.
- Provide after-hours and on-call support as required.
- Hands-on experience administering Microsoft 365.
- Experience administering Exchange Online.
- Experience providing Tier 3 / Level 3 technical support.
- Experience with Mobile Device Management (MDM) platforms.
- Experience using Remote Access Tools.
- Strong knowledge of desktop/laptop hardware, software, and networking.
- Experience troubleshooting complex technical issues.
- Excellent customer service, communication, and documentation skills.
Candidates must meet either of the following:
- Associate's degree with networking or desktop computer-related coursework.
OR
- High school diploma with 3-4 years of desktop support experience.
- Valid driver's license.
- Motor Vehicle Report (MVR).
- Proof of vehicle liability insurance meeting employer guidelines.
- Ability to work onsite in Tulsa, Oklahoma.
- Must be available for occasional nights and weekends.
Monday-Friday, 8:00 AM-4:30 PM. Some nights and weekends may be required depending on business needs.
The ideal candidate will have healthcare product management experience with a strong understanding of inpatient clinical workflows. Candidates who have managed digital healthcare products and collaborated with nursing teams, physicians, clinical informatics, UX/UI, engineering, and QA teams will be highly preferred.
Healthcare IT | Digital Product Management | Product Owner | Agile | Scrum | JIRA | Epic EHR | EMR | Inpatient Workflow | Nursing Informatics | Product Backlog | User Stories | Product Roadmap | Patient Engagement
Pride Global and its affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation
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