Desktop Support Specialist

Tech Partners; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Tech Partners in Tulsa, OK is seeking a Desktop Support Specialist to join our IT team onsite. You will resolve end-user issues, manage Windows workstations, mobile devices, printers, and common business apps, and ensure reliable, secure technology for employees.

This junior-to-mid level role emphasizes hands-on troubleshooting, strong customer service, and collaboration with colleagues. You’ll help onboarding and offboarding, document requests, and support security practices while building a

Qualifications

• 1-3 years of experience in Desktop Support or similar IT role.
• Experience with Windows OS, Microsoft 365, and business applications.
• Knowledge of desktop hardware, printers, mobile devices, and basic networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service abilities.
• Ability to manage multiple priorities while delivering a high level of customer service.

Responsibilities

• Provide day-to-day technical support for desktop computers, laptops, mobile devices, printers, phones, and other end-user technology.
• Respond to and resolve help desk tickets, troubleshooting hardware, software, connectivity, and application issues.
• Support Microsoft 365, email, password resets, multifactor authentication, and user account access.
• Install, configure, upgrade, and maintain Windows workstations and peripheral devices.
• Troubleshoot wired, wireless, VPN, and remote access connectivity issues.
• Assist with onboarding new employees by preparing workstations, configuring accounts, and providing basic technology orientation.
• Support offboarding activities, including equipment collection, reconfiguration, and asset tracking.
• Manage IT asset inventory, equipment deployments, warranty repairs, and replacement hardware.
• Assist with endpoint security initiatives, software updates, patch management, and cybersecurity best practices.
• Document support requests, resolutions, and technology assets.
• Escalate complex infrastructure, network, security, or application issues to senior IT resources as needed.

Skills

Desktop Support

Help Desk

Microsoft 365

Troubleshooting

Customer Service

Education

Associate degree in Information Technology

CompTIA A+

CompTIA Network+

Microsoft Fundamentals

ITIL Foundation

Tools

Windows OS

VPN

Active Directory

Job description

About the job Desktop Support Specialist

Location: Tulsa, OK (100% Onsite)

Our client is seeking a Desktop Support Specialist to join their IT team in Tulsa. This role is ideal for an IT professional who enjoys hands‑on technical support, troubleshooting end‑user issues, and delivering excellent customer service. You'll serve as a key point of contact for employees, supporting desktop systems, mobile devices, Microsoft 365, and other business technologies while helping ensure a reliable and secure technology environment.

What You’ll Do

• Provide day‑to‑day technical support for desktop computers, laptops, mobile devices, printers, phones, and other end‑user technology.
• Respond to and resolve help desk tickets, troubleshooting hardware, software, connectivity, and application issues.
• Support Microsoft 365, email, password resets, multifactor authentication, and user account access.
• Install, configure, upgrade, and maintain Windows workstations and peripheral devices.
• Troubleshoot wired, wireless, VPN, and remote access connectivity issues.
• Assist with onboarding new employees by preparing workstations, configuring accounts, and providing basic technology orientation.
• Support offboarding activities, including equipment collection, reconfiguration, and asset tracking.
• Manage IT asset inventory, equipment deployments, warranty repairs, and replacement hardware.
• Assist with endpoint security initiatives, software updates, patch management, and cybersecurity best practices.
• Document support requests, resolutions, and technology assets.
• Escalate complex infrastructure, network, security, or application issues to senior IT resources as needed.

What We’re Looking For

• 1-3 years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role.
• Experience supporting Windows operating systems, Microsoft 365, and common business applications.
• Working knowledge of desktop hardware, printers, mobile devices, user account administration, and basic networking.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills with the ability to support users of varying technical skill levels.
• Ability to manage multiple priorities while delivering a high level of customer service.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or a related field.
• Industry certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Fundamentals
  • ITIL Foundation

Why Consider This Opportunity?

• Broad exposure to desktop, mobile, Microsoft 365, security, and user support technologies.
• Opportunity to build technical skills while partnering closely with employees across the organization.
• Stable onsite role with meaningful impact on day‑to‑day business operations.

Location: Tulsa, OK (Onsite)
Type: Full‑Time
Experience Level: Junior to Mid‑Level IT Support (1-3 Years)

This position is best suited for someone who enjoys helping people solve technical problems, takes ownership of support issues, and wants to build a well‑rounded IT infrastructure and support skill set.