Field Office Deskside Technician

NTT DATA, Inc.; Pittsburgh (Allegheny County); Presencial; USD 80.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Life and AD&D insurance

Short and long term disability

Paid time off

Employee assistance

401k with company match

Additional benefits

Descripción de la vacante

NTT DATA is seeking a Field Office Deskside Technician to deliver onsite IT services across mission and site support, handling MACD tasks, proactive monitoring and break/fix work at field offices. The role also staffs a Tech Bar to provide immediate troubleshooting and improve end-user satisfaction.

Qualifications include a Bachelor's degree with extensive deskside support experience and the ability to obtain Public Trust clearance.

Formación

• Bachelors degree; 1.5 years of additional experience can substitute for 1 year of a typical degree program.
• Minimum 10 years experience performing deskside technical support roles
• Ability to obtain Public Trust clearance

Responsabilidades

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Conocimientos

Troubleshooting

On-site support

IT asset management

Customer service

Educación

Bachelors degree

Descripción del empleo

Job Summary:

The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. In addition to scheduled and on-demand support, the Technician staffs a Tech Bar—an accessible walk-up location for immediate troubleshooting and IT fixes—enhancing user satisfaction and minimizing downtime. Proficient in troubleshooting, IT asset management, and customer service, the role ensures efficient handling of changes and repairs while contributing to comprehensive IT support that maximizes productivity across mission-critical environments.

Job Duties:

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Basic Qualifications:

• Bachelors degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
• Minimum 10 years experience performing deskside technical support roles or responsibilities
• Ability to obtain Public Trust clearance

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $80,250 - $133,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

• medical
• dental
• vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Nearest Major Market: Pittsburgh

Job Segment: Consulting, Technician, Technical Support, Technology