Senior Data Platform Customer Success Engineer

Veeam Software; Seattle (WA); On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 vacation days

Private medical insurance

Life insurance

Pension plan

Travel insurance

Employee Assistance Program

Learning & development opportunities

Job summary

Veeam Software is seeking a Customer Success Engineer in the United Kingdom to drive long-term customer outcomes across the Veeam Data Platform. You will own onboarding, adoption, and optimization while proactively identifying churn risk, migrations, and upsell opportunities with deep DR&R expertise.

You will lead recovery simulations, DRMM assessments, and quarterly resilience reporting, partnering with Sales and CS leadership to ensure measurable value and successful renewals.

Qualifications

• 5+ years in customer-facing engineering roles in data backup and recovery.
• Advanced level of English.
• Hands-on experience across operating systems, virtualization, storage, scripting/automation, cloud platforms.
• VMCE certification required; AWS/Azure certifications preferred.
• Proven ability to translate business outcomes into technical roadmaps and measurable value.

Responsibilities

• Lead onboarding, adoption and optimization for customer success across the Veeam Data Platform.
• Identify churn risk, migrations and upsell opportunities with technical insights.
• Conduct recovery simulations and quarterly resilience reporting for measurable customer value.
• Collaborate with stakeholders to align product adoption with business outcomes.
• Engage executive stakeholders with clear risk, status and opportunity updates.

Skills

Customer-facing engineering

English proficiency

DR&R best practices

OS/Virtualization/storage

Scripting/Automation

Cloud platforms

Education

VMCE certification

AWS Solutions Architect / Azure Architect

Job description

Veeam Software is seeking a Customer Success Engineer in the United Kingdom to drive long-term customer outcomes across the Veeam Data Platform. You will own onboarding, adoption, and optimization while proactively identifying churn risk, migrations, and upsell opportunities with deep DR&R expertise.

You will lead recovery simulations, DRMM assessments, and quarterly resilience reporting, partnering with Sales and CS leadership to ensure measurable value and successful renewals.