Senior Customer Success Engineer - Data Platform & DR

Veeam; Seattle (WA); Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 paid vacation days

Private medical insurance

Life insurance

Pension plan

Travel insurance

Employee Assistance Program

Learning & development

Job summary

Veeam is seeking a Customer Success Engineer to drive long-term outcomes across the Data Platform. You will own onboarding, adoption, and optimization, proactively addressing churn risk, migrations, and upsell opportunities, and applying DR&R expertise to deliver measurable value.

The role requires 5+ years in customer-facing engineering, strong English, and VMCE certification, with exposure to cloud platforms and strategic stakeholder management.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English; additional languages (Spanish/German/French) are a plus.
• VMCE certification is required (may be completed post-hire).

Responsibilities

• Configure customer accounts and backup policies; onboard stakeholders and guide adoption.
• Identify migrations and upsell opportunities; align outcomes with product adoption.
• Conduct assessments and build protection plans across the Veeam Data Platform.
• Run recovery simulations and report resilience using DRMM; deliver quarterly resilience reports.
• Engage with CISO/CIO stakeholders with clear risk and opportunity updates.
• Collaborate on campaigns to drive adoption and expansion.

Skills

Customer-facing engineering

English proficiency

Disaster recovery

Scripting/Automation

Stakeholder management

Education

VMCE certification

AWS Solutions Architect (Associate/Professional)

Azure Administrator / Solutions Architect Expert

Tools

Operating systems

Virtualization

Storage

Scripting/Automation

Cloud platforms

Job description

Veeam is seeking a Customer Success Engineer to drive long-term outcomes across the Data Platform. You will own onboarding, adoption, and optimization, proactively addressing churn risk, migrations, and upsell opportunities, and applying DR&R expertise to deliver measurable value.

The role requires 5+ years in customer-facing engineering, strong English, and VMCE certification, with exposure to cloud platforms and strategic stakeholder management.