Americas Senior Manager, Customer Success (Data Resilience)

veeamsoftware

United States

Remote

USD 127,000 - 326,000

Full time

14 days+

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Benefits offered by this job

Health coverage

Retirement plans

Unlimited time off

Learning opportunities

Job summary

Veeam Software is seeking a senior leader to guide a team of Customer Success Engineers helping enterprise customers across the Americas derive measurable outcomes from our data protection and resilience platform. The role blends strategic planning with hands-on execution and requires executive engagement, onboarding, adoption, and renewal readiness.

You will coach managers, drive performance rhythms, and partner with Sales, Product, and Support to align efforts with the roadmap while focusing

Qualifications

Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, or cloud.
Proven track record leading technical customer success or post-sales teams at scale.
Strong executive communication and customer engagement with measurable outcomes.
Deep understanding of enterprise IT environments, data resilience, and recovery architectures.
Experience building operational standards such as success plans, adoption roadmaps, health scoring, and QBR cadences.
Ability to partner cross-functionally with sales, renewals, product, support, and professional services organizations.

Responsibilities

Lead, coach, and develop a team of Customer Success Engineers to deliver consistent customer outcomes across onboarding, adoption, and renewal risk mitigation.
Set performance standards and operating rhythms for technical success plans, resilience assessments, executive reviews, account scorecards, and quarterly business reviews.
Build scalable technical capability spanning data protection platforms, disaster recovery and resilience, cloud environments, virtualization, storage, operating systems, and automation.
Champion resilience as a customer outcome by standardizing maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning.
Monitor customer health, adoption sentiment, renewal readiness, and expansion indicators across the team's portfolio.
Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success activities with account strategy and product roadmap feedback.