Senior Data Center Technician — 99.999% Uptime

Rackspace Technology; Nebraska; On-site; USD 52,000 - 76,000; Full time

Job summary

Rackspace Technology is seeking a Data Center Operations Technician responsible for IT infrastructure within the data center environment to ensure customer server environments are secure, operational and maintain 99.999% uptime. The role includes fiber/copper cabling, hardware installation, and RAID/storage management.

The successful candidate will monitor tickets, perform OS and hardware tasks across Windows Server, RHEL, Ubuntu and VMware ESX, and work in a fast-paced, hands-on environment in

Qualifications

• Must be a US Citizen.
• High School Diploma or equivalent is required.
• 2-years' experience working in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must be able to lift 50 lbs.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Provide basic OS storage troubleshooting and storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Windows Server, Red Hat Enterprise Linux, Ubuntu Linux or VMware ESX Server.
• Perform OS administration tasks such as IP setup, OS installs (PXE), firmware updates and troubleshooting.
• Install or remove fiber or copper cabling and perform Layer 1 network testing and connectivity troubleshooting.
• Install hardware on network devices including switches, firewalls, load-balancers and security appliances.
• Install storage hardware including DAS and NAS arrays.
• Complete customer maintenance requests involving hardware modification, OS installation, mounting in cabinets and cabling.

Skills

Data center experience

RAID configurations

Hardware repair

US Citizenship

Education

High School Diploma

Tools

Windows Server

Red Hat Enterprise Linux

VMware ESX

Ubuntu Linux

Job description

Rackspace Technology is seeking a Data Center Operations Technician responsible for IT infrastructure within the data center environment to ensure customer server environments are secure, operational and maintain 99.999% uptime. The role includes fiber/copper cabling, hardware installation, and RAID/storage management.

The successful candidate will monitor tickets, perform OS and hardware tasks across Windows Server, RHEL, Ubuntu and VMware ESX, and work in a fast-paced, hands-on environment in