Senior Data Center Tech III — Optical & Transport

Ericsson; Council Bluffs (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Maternity leave

Parental leave

Job summary

Ericsson seeks a Data Center Technician III in Council Bluffs, IA to lead hands-on fiber and data center infrastructure work at customer sites. You will audit installations, perform optical testing, and coordinate with customers and vendors to ensure high-quality service and uptime.

Ideal candidates bring 3–15 years in data center ops, strong fiber optics experience, and proven team leadership. Travel up to 100% may be required. Strong English communication and safety discipline are essential.

Qualifications

• 3–15 years of experience in data center operations or similar with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling (single/multi-mode, LC, fan-outs, structured cabling).
• Experience with optical testing and transport troubleshooting.
• Proven experience leading a team.
• Strong written and verbal English for customer-facing communications.

Responsibilities

• Conduct daily audits of work performed at customer data centers and co-locations and provide feedback to 3PP technicians.
• Interface with customers via ticketing tools or in person, delivering clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical/transport environments.
• Perform optical testing and troubleshooting using tools such as power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Read and interpret MoPs, engineering docs, vendor docs, and network diagrams to ensure correct port connections and cable management.

Skills

Data center operations

Customer interaction

Team leadership

English communication

Safety compliance

Tools

Optical power meters

OTDRs

VFLs

Microsoft Office

Ticketing tools

Job description

Ericsson seeks a Data Center Technician III in Council Bluffs, IA to lead hands-on fiber and data center infrastructure work at customer sites. You will audit installations, perform optical testing, and coordinate with customers and vendors to ensure high-quality service and uptime.

Ideal candidates bring 3–15 years in data center ops, strong fiber optics experience, and proven team leadership. Travel up to 100% may be required. Strong English communication and safety discipline are essential.