Lead Data Center Technician - Optical & Field Services

Ericsson AB; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Maternity leave

Stock Purchase Plan

Educational assistance

Job summary

Ericsson has a Data Center Technician III opening based in Council Bluffs, IA. The role focuses on leading installation, maintenance and operation of optical transport and infrastructure within customer data centers, serving as the interface between customers and Ericsson vendors, auditing quality, and ensuring high standards across installations and migrations.

The ideal candidate will have hands-on fiber cabling expertise, optical testing skills, and proven leadership experience, with strong

Qualifications

• 3–15 years of experience in data center operations with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Proven experience leading a team.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Responsibilities

• Conduct daily audits of work performed at customer data centers and provide immediate feedback to 3PP technicians.
• Interact with the customer via their ticketing tools or face-to-face, providing clear reports and updates that promote Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately, interpreting and executing MoPs, engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management

Skills

Fiber optic cabling

Optical testing

Team leadership

Customer communication

Documentation

Safety compliance

Tools

OTDRs

Power meters

Stabilized light sources

VFLs

Job description

Ericsson has a Data Center Technician III opening based in Council Bluffs, IA. The role focuses on leading installation, maintenance and operation of optical transport and infrastructure within customer data centers, serving as the interface between customers and Ericsson vendors, auditing quality, and ensuring high standards across installations and migrations.

The ideal candidate will have hands-on fiber cabling expertise, optical testing skills, and proven leadership experience, with strong