Field Data Center Technician III – Optical & Customer Focus

Ericsson AB; McAllen (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Ericsson Inc. seeks a Data Center Technician III to lead and support operations in customer data centers and co-locations. You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure while coordinating with vendors and customers.

Willingness to travel to non-home markets up to 50% with strong hands-on technical expertise. You will audit work, report clearly to customers, and supervise regional fiber installation, testing, and migrations.

Qualifications

• Team lead experience.
• Strong written and verbal English for customer communications.
• Excellent organizational and documentation skills with MS Office.
• 3–15 years in data center ops or similar with customer interaction.
• Hands-on with connectorized fiber optic cabling (single/multi-mode, LC, fan-outs).
• Experience with optical testing and transport troubleshooting.
• Able to multitask, stay calm under pressure in high-availability env.
• Commitment to safety, quality, and best practices.

Responsibilities

• Conduct daily audits of work at customer data centers and provide feedback to technicians.
• Interact with customers via ticketing tools or in person and provide clear reports.
• Assist with fiber installation, decommissioning, break/fix, remediation and migrations.
• Perform/oversee optical testing using meters, sources, VFLs, OTDRs, and test sets.
• Deliver services by following MoPs, documents, vendor docs, and network diagrams.
• Read cut sheets and network designs to ensure correct port connections and cable management.

Skills

Team lead

English communication

Organizational skills

Data center experience

Fiber optic cabling

Optical testing

Multitasking under pressure

Safety & quality focus

Job description

Ericsson Inc. seeks a Data Center Technician III to lead and support operations in customer data centers and co-locations. You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure while coordinating with vendors and customers.

Willingness to travel to non-home markets up to 50% with strong hands-on technical expertise. You will audit work, report clearly to customers, and supervise regional fiber installation, testing, and migrations.