Senior Data Center Field Technician - Optical & Co-location

Ericsson AB; Schertz (TX); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off and holidays

Maternity and parental leave

Job summary

Ericsson Inc. seeks a Data Center Technician III to lead hands-on installation, maintenance and operation of optical transport and infrastructure in customer data centers.

You will act as the customer-facing interface with vendors, ensuring high-quality execution across installations, migrations, and remote hands services. Applicants must have 3–15 years of data center ops experience, strong fiber/optical testing skills, and excellent English.

Qualifications

• 3–15 years of experience in data center operations with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Ability to travel to non-home market sites up to 50% of the time.
• Excellent written and spoken English for customer-facing communications.

Responsibilities

• Conduct daily audits of work at customer data centers and provide feedback to technicians.
• Interact with customers via ticketing tools or in person, delivering clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities.
• Conduct and/or supervise optical testing and troubleshooting using meters and OTDRs.
• Deliver services by following Methods of Procedure, engineering documents, vendor docs, and diagrams.
• Read and interpret cut sheets and network design documents to ensure correct port connections and cable management.

Skills

Team leadership

English proficiency

Project organization

Data center ops

Fiber optic cabling

Optical testing

Troubleshooting

Safety compliance

Customer interaction

Tools

Microsoft Office

Job description

Ericsson Inc. seeks a Data Center Technician III to lead hands-on installation, maintenance and operation of optical transport and infrastructure in customer data centers.

You will act as the customer-facing interface with vendors, ensuring high-quality execution across installations, migrations, and remote hands services. Applicants must have 3–15 years of data center ops experience, strong fiber/optical testing skills, and excellent English.