Senior Data Center Technician & Field Services Lead

Ericsson AB; El Paso (TX); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Parental/maternity leave

Job summary

Ericsson Inc. is seeking a Data Center Technician III to lead work in customer data centers and co-locations. You will ensure reliable installation and operation of optical transport infrastructure, interfacing with customers and vendors. Willingness to travel up to 50% of the time is required.

The role demands strong hands-on experience with fiber, optical testing, and adherence to safety and quality standards. Excellent documentation and customer-facing communication are essential.

Qualifications

• 3–15 years in data center operations with customer interaction.
• Hands-on fiber cabling experience (LC, single/multi-mode).
• Experience with optical testing and fault isolation.
• Ability to travel to non-home market sites up to 50%.

Responsibilities

• Audit work performed at customer data centers and provide feedback.
• Communicate with customers via ticketing tools and in person.
• Assist with fiber installation, decommissioning, break/fix, migrations.
• Conduct/ supervise optical testing with meters and OTDRs.
• Deliver services by following MoPs and vendor docs.
• Read cut sheets and network designs to ensure correct port connections.

Skills

Team lead

English proficiency

Documentation skills

Data center ops

Fiber optic cabling

Optical testing

Safety standards

Job description

Ericsson Inc. is seeking a Data Center Technician III to lead work in customer data centers and co-locations. You will ensure reliable installation and operation of optical transport infrastructure, interfacing with customers and vendors. Willingness to travel up to 50% of the time is required.

The role demands strong hands-on experience with fiber, optical testing, and adherence to safety and quality standards. Excellent documentation and customer-facing communication are essential.