Senior Data Center Technician - Optical & Field Services

Ericsson AB; Richardson (TX); Remote; USD 70,000 - 120,000; Full time

Job summary

Ericsson Inc. is seeking a Data Center Technician III to lead work in customer environments and co-locations, ensuring reliable installation and operation of optical transport and infrastructure. Travel up to 50% may be required.

You will audit and supervise installations, interact with customers, and maintain high-quality execution across migrations, remediation, break/fix, and remote hands services. Join Ericsson to support critical networks.

Qualifications

• Team lead experience.
• Strong command of written and verbal English for customer-facing communications.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite.
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Responsibilities

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

Skills

Team lead experience

Strong English

Documentation skills

Data center ops experience

Fiber optic cabling

Optical testing

Troubleshooting

Safety & quality

Customer interaction

Tools

OTDRs

Power meters

Stabilized light sources

VFLs

Test sets

Microsoft Office

Ticketing tools

Job description

Ericsson Inc. is seeking a Data Center Technician III to lead work in customer environments and co-locations, ensuring reliable installation and operation of optical transport and infrastructure. Travel up to 50% may be required.

You will audit and supervise installations, interact with customers, and maintain high-quality execution across migrations, remediation, break/fix, and remote hands services. Join Ericsson to support critical networks.