Senior Data Center Operations Technician

Oracle; United States; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Flexible medical

Life insurance

Retirement options

Volunteer programs

Job summary

Oracle in the United States seeks a Data Center Services Operations professional to lead break/fix and hardware maintenance, validate cabling, and ensure connectivity across the environment. You will monitor the ticketing system, mentor junior technicians, and implement technical solutions aligned with SOPs and MOPs for data center change-control processes.

The role emphasizes collaboration with engineering and project teams, network configuration, installation, and expansion, plus safety,

Responsibilities

• Identifies opportunities for team members to perform server, server-component, and core-hardware maintenance to ensure efficient performance throughout the equipment lifecycle.
• Guides and coaches less experienced technicians on best practices for power distribution units (PDUs) and hardware replacement, including safely removing and troubleshooting hardware without disrupting critical infrastructure.
• Guides and instructs less experienced technicians on best practices for implementing designed and defined network communications and solutions, including reviewing and signing off on client configurations within the environment.
• Validates cabling, network‑environment builds, and connectivity, ensuring devices are properly connected and free of errors.
• Monitors and assigns work through the ticketing system; mentors less experienced technicians; and implements technical solutions to enhance or troubleshoot systems within the SLAs associated with assigned tickets.
• Oversees adherence to SOPs and MOPs, ensuring all work complies with site rules, colocation-provider requirements, and required sign‑off processes in data center and customer-site environments.
• Upholds security procedures and performs functional testing of security controls.
• Provides training on advanced break/fix and repair techniques aligned with corporate objectives, while adhering to SOPs and MOPs for operational data center change‑control processes.
• Identifies and analyzes recurring issues and trends; escalates them to senior peers, external experts, and operations teams; and engages global teams on local issues.
• Leads collaboration with project teams and colocation partners to test and validate the installation, operation, and performance of electrical and mechanical systems, and to coordinate site‑utility requirements.

Job description

Oracle in the United States seeks a Data Center Services Operations professional to lead break/fix and hardware maintenance, validate cabling, and ensure connectivity across the environment. You will monitor the ticketing system, mentor junior technicians, and implement technical solutions aligned with SOPs and MOPs for data center change-control processes.

The role emphasizes collaboration with engineering and project teams, network configuration, installation, and expansion, plus safety,