Senior Data Analyst: Customer Ops Analytics & AI

Scribd, Inc.; San Diego (CA); Hybrid; USD 97,000 - 146,000; Full time

Benefits offered by this job

Flexible work model

Comprehensive health, dental, and vision coverage

Generous paid time off

Paid parental leave

Retirement matching

Job summary

Scribd, Inc. is looking for a Senior Data Analyst in San Diego to enhance their Customer Success Analytics function. This role involves creating actionable reporting and insights to improve customer retention and operational efficiency.

The ideal candidate will have 4+ years in analytics and strong SQL skills, and work closely with cross-functional teams. You'll define core metrics, develop dashboards, and automate reporting, contributing significantly to the company's analytics capabilities.

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Qualifications

• 4+ years of experience in analytics, business operations, or business intelligence roles.
• Experience in a B2C subscription business, familiar with subscription metrics.
• Strong SQL skills and experience with analytical datasets and BI tools.

Responsibilities

• Own Customer Success and Customer Operations measurement.
• Build and iterate on dashboards and reporting.
• Forecasting and capacity planning.

Skills

Strong SQL skills

Data analysis

Problem-solving

Communication skills

Experience with BI tools (Looker, Tableau)

Education

4+ years in analytics or business intelligence

Tools

Python

Databricks

Job description

Scribd, Inc. is looking for a Senior Data Analyst in San Diego to enhance their Customer Success Analytics function. This role involves creating actionable reporting and insights to improve customer retention and operational efficiency.

The ideal candidate will have 4+ years in analytics and strong SQL skills, and work closely with cross-functional teams. You'll define core metrics, develop dashboards, and automate reporting, contributing significantly to the company's analytics capabilities.

.