Senior Data Analytics Lead for Customer Ops and Growth

Scribd, Inc.; Houston (TX); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Competitive equity ownership

Comprehensive health benefits

Paid time off

Retirement matching

Job summary

Scribd, Inc. is seeking a Senior Data Analyst to build analytics and operational insights in Customer Operations. You will partner with leadership across Product, Finance, and Data Engineering to drive measurable outcomes related to customer retention and support efficiency.

Your role includes establishing metrics, building decision-ready reporting, and conducting churn and renewal analyses. The ideal candidate has strong SQL and Python skills with experience in analytics or business operations.

Qualifications

• 4+ years of experience in analytics, business operations, or business intelligence roles.
• Strong SQL skills with analytical datasets and BI tools.
• Experience with Python for analysis and modeling.

Responsibilities

• Define and maintain core metrics across the customer lifecycle.
• Build dashboards and operational reporting for executive visibility.
• Develop churn and renewal risk analyses to surface leading indicators.

Skills

Analytics

SQL

Python

Business Operations

Communication

Education

4+ years of experience in analytics or business intelligence roles

Tools

Looker

Tableau

Databricks

Job description

Scribd, Inc. is seeking a Senior Data Analyst to build analytics and operational insights in Customer Operations. You will partner with leadership across Product, Finance, and Data Engineering to drive measurable outcomes related to customer retention and support efficiency.

Your role includes establishing metrics, building decision-ready reporting, and conducting churn and renewal analyses. The ideal candidate has strong SQL and Python skills with experience in analytics or business operations.