Senior Analytics Lead — Customer Operations & Retention

Scribd, Inc.; Portland (OR); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model

Comprehensive health, dental, and vision coverage

Generous paid time off

Retirement matching and employee equity

Job summary

Scribd, Inc. is seeking a Senior Analytics Lead responsible for driving analytics and operational insights within the Customer Operations team. You will partner closely with leadership to develop trusted reporting, improve operational rhythms, and enhance decision-making using AI-enabled analytics.

The ideal candidate has at least 4 years of experience in analytics, strong technical skills in SQL, and the ability to communicate effectively with both technical and non-technical partners.

This position offers competitive compensation, benefits, and opportunities for professional growth.

Qualifications

• 4+ years of experience in analytics or business operations, ideally in customer-facing functions.
• Strong communication skills to influence stakeholders across teams.
• Ability to thrive in a fast-paced, evolving environment.

Responsibilities

• Own analytics and operational insights for the Customer Operations organization.
• Build decision-ready reporting and self-serve analytics.
• Define and maintain core metrics and business definitions across the customer lifecycle.

Skills

Strong SQL skills

Experience with BI tools (Looker, Tableau)

Python for analysis and modeling

Communication skills

Analytical thinking

Job description

Scribd, Inc. is seeking a Senior Analytics Lead responsible for driving analytics and operational insights within the Customer Operations team. You will partner closely with leadership to develop trusted reporting, improve operational rhythms, and enhance decision-making using AI-enabled analytics.

The ideal candidate has at least 4 years of experience in analytics, strong technical skills in SQL, and the ability to communicate effectively with both technical and non-technical partners.

This position offers competitive compensation, benefits, and opportunities for professional growth.