Senior Data Analyst: Customer Ops Analytics & AI

Scribd, Inc.; Sacramento (CA); Hybrid; USD 97,000 - 146,000; Full time

Benefits offered by this job

Comprehensive health coverage

Flexible work model

Paid parental leave

Employee equity and retirement matching

Job summary

Scribd, Inc. in Sacramento is seeking a Senior Data Analyst for Customer Operations. You will build analytics functions, partner across departments, and drive measurable outcomes in customer retention and success.

The ideal candidate has 4+ years in analytics, strong SQL skills, and experience in a B2C subscription model. This position offers a competitive compensation package and benefits, including flexible work arrangements.

Qualifications

• 4+ years of experience in analytics, business operations, or business intelligence roles.
• Experience in a B2C subscription business model.
• Strong communication skills across technical and non-technical teams.

Responsibilities

• Own Customer Success and Customer Operations measurement.
• Build decision-ready reporting and self-serve analytics.
• Conduct forecasting and capacity planning for key metrics.

Skills

SQL

Data analysis

Python

Statistical analysis

Business intelligence tools

Education

Bachelor's degree or higher

Tools

Looker

Tableau

Job description

Scribd, Inc. in Sacramento is seeking a Senior Data Analyst for Customer Operations. You will build analytics functions, partner across departments, and drive measurable outcomes in customer retention and success.

The ideal candidate has 4+ years in analytics, strong SQL skills, and experience in a B2C subscription model. This position offers a competitive compensation package and benefits, including flexible work arrangements.