Senior Data Analyst: Customer Ops Analytics & AI

Scribd, Inc.; Dallas (TX); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model

Comprehensive health, dental, and vision coverage

Generous paid time off

Learning and development programs

Complimentary access to products

Job summary

Scribd, Inc. is seeking a Senior Data Analyst to join their Customer Operations team in Dallas. This role is pivotal in building the CS Analytics function, translating ambiguous questions into actionable insights, and partnering closely with various departments.

Candidates should have strong analytical, SQL, and Python skills, with 4+ years of experience. The position offers flexibility with in-person attendance required occasionally, complemented by a comprehensive benefits package including health coverage, paid time off, and learning opportunities.

Qualifications

• 4+ years of experience in analytics, business operations, or business intelligence roles.
• Strong SQL skills and experience with analytical datasets and BI tools.
• Experience working in a B2C subscription or membership-based business.

Responsibilities

• Own Customer Success and Customer Operations measurement.
• Build decision-ready reporting and self-serve analytics.
• Forecasting and capacity planning.

Skills

Analytical thinking

SQL

Python

Communication skills

Data visualization

Education

4+ years of experience in analytics

Tools

Looker

Tableau

Job description

Scribd, Inc. is seeking a Senior Data Analyst to join their Customer Operations team in Dallas. This role is pivotal in building the CS Analytics function, translating ambiguous questions into actionable insights, and partnering closely with various departments.

Candidates should have strong analytical, SQL, and Python skills, with 4+ years of experience. The position offers flexibility with in-person attendance required occasionally, complemented by a comprehensive benefits package including health coverage, paid time off, and learning opportunities.