Senior Data Analyst: Customer Ops Analytics & AI

Scribd, Inc.; Washington (District of Columbia); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model

Comprehensive health, dental, and vision coverage

Generous paid time off

Employee equity

Job summary

Scribd, Inc. is seeking a Senior Data Analyst to drive analytics for Customer Operations. This role focuses on building CS Analytics functions, offering insights across retention and customer health metrics.

The ideal candidate will have 4+ years of experience, strong SQL skills, and the ability to communicate effectively with technical and non-technical stakeholders.

Employees will enjoy a flexible work model and a comprehensive benefits package.

Qualifications

• 4+ years of experience in analytics, business operations, or business intelligence roles.
• Experience working in a B2C subscription or membership-based business.
• Comfortable working within an existing Databricks environment.

Responsibilities

• Own Customer Success and Customer Operations measurement.
• Build decision-ready reporting and self-serve analytics.
• Define and maintain retention metrics.

Skills

Strong SQL skills

Analytical thinking

Problem-solving

Communication skills

Education

Bachelor's degree in a relevant field

Tools

Looker

Tableau

Databricks

Python

Job description

Scribd, Inc. is seeking a Senior Data Analyst to drive analytics for Customer Operations. This role focuses on building CS Analytics functions, offering insights across retention and customer health metrics.

The ideal candidate will have 4+ years of experience, strong SQL skills, and the ability to communicate effectively with technical and non-technical stakeholders.

Employees will enjoy a flexible work model and a comprehensive benefits package.