Senior Data Analyst: Customer Ops Analytics & AI

Scribd, Inc.; Los Angeles (CA); Hybrid; USD 97,000 - 146,000; Full time

Benefits offered by this job

Health insurance

Flexible work model

Generous paid time off

Professional development opportunities

Job summary

Scribd, Inc. seeks a Senior Data Analyst to advance their Customer Operations analytics. The role involves building reporting and insights across retention and support efficiency metrics, working closely with multiple teams.

The ideal candidate should have over 4 years' experience in analytics, strong SQL skills, and the ability to create impactful, decision-ready reporting. This position offers significant opportunities to impact organizational effectiveness.

Qualifications

• Experience with B2C subscription or membership-based business is preferred.
• Strong foundation in statistics and experimental thinking.
• Experience with AI or LLM-enabled analytics workflows is a plus.

Responsibilities

• Own Customer Success measurement and reporting.
• Build and iterate on dashboards and KPI scorecards.
• Conduct churn and retention analytics.

Skills

SQL

Data analysis

Forecasting

Communication

Python

Education

4+ years of experience in analytics or business intelligence

Tools

Looker

Tableau

Databricks

Job description

Scribd, Inc. seeks a Senior Data Analyst to advance their Customer Operations analytics. The role involves building reporting and insights across retention and support efficiency metrics, working closely with multiple teams.

The ideal candidate should have over 4 years' experience in analytics, strong SQL skills, and the ability to create impactful, decision-ready reporting. This position offers significant opportunities to impact organizational effectiveness.