Senior Data Analyst: Customer Ops Analytics & AI

Scribd, Inc.; Denver (CO); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model

Health, dental, vision coverage

Paid parental leave

Retirement matching

Professional development opportunities

Job summary

Scribd, Inc. is seeking a Senior Data Analyst to lead analytics for Customer Operations. This role involves building measurement frameworks, reporting, and analyzing customer metrics to enhance retention and operational efficiency.

The ideal candidate should have strong analytical skills, experience with BI tools, and SQL proficiency. Our culture supports flexibility and proactive collaboration, ensuring that every member contributes to our mission of advancing human understanding.

Qualifications

• 4+ years experience in analytics, ideally for customer-facing functions.
• Strong SQL skills and experience with BI tools.
• Experience in B2C subscription or membership-based business.

Responsibilities

• Own Customer Success and Operations measurement.
• Build decision-ready reporting and self-serve analytics.
• Conduct customer retention, churn, and expansion analytics.
• Develop forecasting and capacity planning models.
• Lead AI-enabled automation and productivity initiatives.

Skills

Analytical skills

SQL

Communication

Data visualization

Statistical analysis

Education

4+ years of experience in analytics or business intelligence

Tools

Looker

Tableau

Python

Job description

Scribd, Inc. is seeking a Senior Data Analyst to lead analytics for Customer Operations. This role involves building measurement frameworks, reporting, and analyzing customer metrics to enhance retention and operational efficiency.

The ideal candidate should have strong analytical skills, experience with BI tools, and SQL proficiency. Our culture supports flexibility and proactive collaboration, ensuring that every member contributes to our mission of advancing human understanding.