Senior Data Analyst: Customer Ops Analytics & AI

Scribd, Inc.; Phoenix (AZ); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model

Comprehensive health, dental, and vision coverage

Generous paid time off

Job summary

Scribd, Inc. in Phoenix, Arizona is seeking a Senior Data Analyst to own analytics for Customer Operations. The role includes creating reliable reporting, building dashboards, and improving operational metrics while embracing a flexible work model.

You will collaborate across teams to transform data into actionable insights, leveraging strong SQL skills and experience within a B2C subscription business. This position offers a competitive salary ranging from $80,000 to $138,500 based on location.

Qualifications

• Experience working in a B2C subscription or membership-based business.
• A record of building retention and churn analyses.
• Strong foundation in statistics and experimental thinking.

Responsibilities

• Define and maintain core metrics for the customer lifecycle.
• Build decision-ready reporting and self-serve analytics.
• Forecasting models for renewal volume and churn.

Skills

Strong SQL skills

Experience with analytical datasets

Problem-solving

Strong communication skills

Education

4+ years of experience in analytics

Experience in customer-facing functions

Tools

Looker

Tableau

Python

Job description

Scribd, Inc. in Phoenix, Arizona is seeking a Senior Data Analyst to own analytics for Customer Operations. The role includes creating reliable reporting, building dashboards, and improving operational metrics while embracing a flexible work model.

You will collaborate across teams to transform data into actionable insights, leveraging strong SQL skills and experience within a B2C subscription business. This position offers a competitive salary ranging from $80,000 to $138,500 based on location.