Senior Analytics Lead — Customer Operations & Retention

Scribd, Inc.; Atlanta (GA); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model

Comprehensive health coverage

Generous paid time off

Job summary

Scribd, Inc. is looking for a Senior Analytics Lead to own analytics and operational insights for the Customer Operations organization. This role requires strong analytical thinking and SQL skills, with a focus on performance and automation.

You will partner with various teams to build trusted reporting, improve operational rhythms, and drive measurable outcomes. If you have experience in analytics and enjoy solving complex problems, we encourage you to apply.

Qualifications

• 4+ years of experience in analytics or business operations.
• Track record of building retention, churn, and forecasting models.
• Strong foundation in statistics and experimental thinking.

Responsibilities

• Own Customer Success and Customer Operations measurement.
• Build decision-ready reporting and self-serve analytics.
• Conduct forecasting and capacity planning.

Skills

Strong SQL skills

Analytical thinking

Python for analysis

Communication skills

Tools

Looker

Tableau

Job description

Scribd, Inc. is looking for a Senior Analytics Lead to own analytics and operational insights for the Customer Operations organization. This role requires strong analytical thinking and SQL skills, with a focus on performance and automation.

You will partner with various teams to build trusted reporting, improve operational rhythms, and drive measurable outcomes. If you have experience in analytics and enjoy solving complex problems, we encourage you to apply.