Senior Cybersecurity Support Engineer

Fortinet, Inc.; Atlanta (GA); On-site; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Vacation and sick time

Job summary

A cybersecurity company is looking for a Support Specialist to join their Atlanta team, focusing on troubleshooting Fortinet products and enhancing customer support. The ideal candidate will have at least 3 years of experience in technical support and knowledge of security products, operating systems, and networking principles. This role requires strong problem-solving and communication skills. The company offers comprehensive benefits and emphasizes a collaborative culture that supports continuous learning and innovation.

Qualifications

• Minimum 3 years of experience in technical support or system administration.
• Deep working knowledge of operating systems.
• Experience with firewalls, IDS/IPS, VPN, and virus scanning.

Responsibilities

• Provide troubleshooting expertise on Fortinet products.
• Analyze configuration and recommend changes.
• Manage customer communications until case closure.

Skills

Troubleshooting expertise

Strong problem-solving skills

TCP/IP understanding

Operating systems knowledge

Experience with security products

Communication skills

Education

Bachelor’s degree in computer science or related field

Tools

Windows

OSX

Unix/Linux

Job description

A cybersecurity company is looking for a Support Specialist to join their Atlanta team, focusing on troubleshooting Fortinet products and enhancing customer support. The ideal candidate will have at least 3 years of experience in technical support and knowledge of security products, operating systems, and networking principles. This role requires strong problem-solving and communication skills. The company offers comprehensive benefits and emphasizes a collaborative culture that supports continuous learning and innovation.