Senior Cybersecurity Support Engineer

Fortinet, Inc.; Sunnyvale (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid holidays and vacation

Sick time

Job summary

Fortinet, Inc. in Sunnyvale, CA, seeks a Senior Technical Support Specialist with 3+ years of experience in technical support or system administration. The role involves providing technical expertise on Fortinet products, managing customer communications, and analyzing systems for improvements. Ideal candidates will have a bachelor’s degree in computer science or a related field, strong knowledge of TCP/IP, and excellent troubleshooting skills. Fortinet offers a variety of benefits including medical coverage, a 401(k), and competitive rewards.

Qualifications

• Minimum 3+ years experience in technical support or system administration in networking/security.
• Deep working knowledge of operating systems — Windows, OSX, Unix/Linux.
• Previous call center experience in data networking or security products.

Responsibilities

• Provide troubleshooting expertise on Fortinet products.
• Collect and analyze customer system information.
• Manage customer communications until case closure.

Skills

Technical support experience

Troubleshooting

Knowledge of TCP/IP

Communication skills

Experience with security products

Education

Bachelor’s degree in computer science or related field

Job description

Fortinet, Inc. in Sunnyvale, CA, seeks a Senior Technical Support Specialist with 3+ years of experience in technical support or system administration. The role involves providing technical expertise on Fortinet products, managing customer communications, and analyzing systems for improvements. Ideal candidates will have a bachelor’s degree in computer science or a related field, strong knowledge of TCP/IP, and excellent troubleshooting skills. Fortinet offers a variety of benefits including medical coverage, a 401(k), and competitive rewards.