Senior Cybersecurity Support Engineer

Fortinet, Inc.; Frisco (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

11 paid holidays

Vacation and sick time

Job summary

Fortinet, Inc. is seeking a Support Specialist to join their team in Frisco, Texas. This role involves providing technical support for Fortinet products, troubleshooting issues, and ensuring customer satisfaction. Candidates should have a minimum of 3 years experience and a Bachelor’s degree in a relevant field.

In addition, strong knowledge of TCP/IP, security products, and excellent communication skills are essential. Fortinet offers a comprehensive benefits package including medical, dental, and a competitive rewards program.

Qualifications

• Minimum of 3 years experience in technical support or system administration.
• Deep knowledge of operating systems and TCP/IP.
• Experience with security products like firewalls and VPNs.

Responsibilities

• Provide troubleshooting expertise on Fortinet products.
• Collect and analyze customer system information.
• Follow up on technical cases until closure.

Skills

Technical support experience

Troubleshooting skills

Communication skills

Knowledge of TCP/IP

Experience with firewalls and security products

AI tools utilization

Education

Bachelor’s degree in computer science or related field

Tools

Windows

OSX

Unix/Linux

Job description

Fortinet, Inc. is seeking a Support Specialist to join their team in Frisco, Texas. This role involves providing technical support for Fortinet products, troubleshooting issues, and ensuring customer satisfaction. Candidates should have a minimum of 3 years experience and a Bachelor’s degree in a relevant field.

In addition, strong knowledge of TCP/IP, security products, and excellent communication skills are essential. Fortinet offers a comprehensive benefits package including medical, dental, and a competitive rewards program.