Senior Technical Support Engineer – Networking & Security

Zoomcar; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid holidays and vacation time

Job summary

Fortinet is seeking a Technical Support Specialist in Atlanta, GA to provide exceptional customer service and technical support for Fortinet's products, including FortiAnalyzer and FortiManager. The ideal candidate should have over 4 years of experience in a technical support role, with strong troubleshooting skills and a solid understanding of network security.

This position is an excellent opportunity to enhance your skills in a fast-paced environment, support a wide range of clients, and be part of a team that promotes continuous learning and improvement.

Fortinet provides a variety of benefits, including medical coverage, retirement plans, and generous leave policies, creating a supportive workplace for all employees.

Qualifications

• 4+ years' experience in a technical support role.
• Strong understanding of routing protocols and L2/L3 switches.
• Experience supporting data networking and security products.

Responsibilities

• Provide direct technical web and telephone support.
• Troubleshoot FortiAnalyzer and FortiManager.
• Manage customer communications and expectations.

Skills

Technical support experience

Troubleshooting skills

Strong understanding of TCP/IP

Experience with security products

Strong English skills

Education

Bachelor's degree in computer science or related field

Tools

Centralized Configuration Management Tools

Linux administration

Job description

Fortinet is seeking a Technical Support Specialist in Atlanta, GA to provide exceptional customer service and technical support for Fortinet's products, including FortiAnalyzer and FortiManager. The ideal candidate should have over 4 years of experience in a technical support role, with strong troubleshooting skills and a solid understanding of network security.

This position is an excellent opportunity to enhance your skills in a fast-paced environment, support a wide range of clients, and be part of a team that promotes continuous learning and improvement.

Fortinet provides a variety of benefits, including medical coverage, retirement plans, and generous leave policies, creating a supportive workplace for all employees.