Senior Network & Security Support Engineer

Fortinet; Atlanta (GA); On-site; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid holidays and vacation time

Bonus eligibility

Job summary

A technology company in Atlanta is seeking a Technical Support Specialist to provide customer service and technical help. Responsibilities include troubleshooting Fortinet's products, providing direct support, and managing customer communications. The ideal candidate should have 4+ years’ experience in technical support, with a strong understanding of networking and security protocols. This full-time role offers a competitive benefits package.

Qualifications

• 4+ years of experience in a technical support role in networking/security.
• Strong understanding of routing protocols and L2/L3 switches.
• Previous experience with data networking and security products.

Responsibilities

• Provide direct web and telephone support.
• Manage customer cases until resolution.
• Troubleshoot FortiAnalyzer and FortiManager.

Skills

Technical troubleshooting

Strong English communication

Understanding of TCP/IP

Experience with security products

Problem-solving skills

Education

Bachelor's degree in Computer Science or related field

Tools

Centralized Configuration Management Tools

SQL

VM/Cloud Environments

Linux

Job description

A technology company in Atlanta is seeking a Technical Support Specialist to provide customer service and technical help. Responsibilities include troubleshooting Fortinet's products, providing direct support, and managing customer communications. The ideal candidate should have 4+ years’ experience in technical support, with a strong understanding of networking and security protocols. This full-time role offers a competitive benefits package.