Senior Cybersecurity Support Engineer (Hybrid)

Perception Point; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

11 paid holidays

Comprehensive leave program

Job summary

Fortinet is seeking a Senior Technical Support Specialist for our team in Atlanta, GA, with a focus on providing exceptional customer service. This role involves troubleshooting Fortinet products, managing technical cases, and providing customer education.

Candidates should have at least 3 years of experience in technical support, strong knowledge of networking and security products, and excellent communication skills. Fortinet offers a robust benefits package and values inclusivity.

Qualifications

• Minimum 3 years of experience in technical support or system administration.
• Strong understanding of routing protocols and L2/L3 switching.
• Experience supporting networking products.
• Ability to work in the office 4 days a week.

Responsibilities

• Provide troubleshooting expertise on core Fortinet products.
• Recommend corrective actions based on analysis.
• Manage customer communications and expectations.
• Follow up on technical cases until closure.

Skills

Technical support experience

Strong troubleshooting skills

Knowledge of TCP/IP

Experience with security products

AI tools usage

Call center experience

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Windows

OSX

Unix/Linux

Job description

Fortinet is seeking a Senior Technical Support Specialist for our team in Atlanta, GA, with a focus on providing exceptional customer service. This role involves troubleshooting Fortinet products, managing technical cases, and providing customer education.

Candidates should have at least 3 years of experience in technical support, strong knowledge of networking and security products, and excellent communication skills. Fortinet offers a robust benefits package and values inclusivity.