Senior Cybersecurity Tech Support & Escalations Lead

Fortinet; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

11 paid holidays

Vacation and sick time

Comprehensive leave program

Job summary

Fortinet is looking for a Technical Support Specialist in Atlanta, Georgia. This crucial role involves providing exceptional customer service and technical assistance with Fortinet products, particularly FortiGate. You will collaborate with QA and development teams to enhance solutions and support customers effectively.

Ideal candidates will have a Bachelor's degree in a related field and a minimum of 3 years technical support experience. Comprehensive benefits including medical, dental, and a 401(k) plan are provided.

Qualifications

• Minimum 3 years of experience in technical support or system administration.
• Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
• Ability to work in the office 4 days a week with possible on-call rotation.

Responsibilities

• Provide troubleshooting expertise on core Fortinet products.
• Collect, analyze, and recommend changes to configuration information.
• Manage customer communications and expectations until case closure.

Skills

Technical support experience

Networking knowledge

Troubleshooting skills

Communication skills

Experience with security products

Education

Bachelor's degree in computer science or related field

Tools

AI tools

Windows Operating System

Unix/Linux Operating System

macOS

Job description

Fortinet is looking for a Technical Support Specialist in Atlanta, Georgia. This crucial role involves providing exceptional customer service and technical assistance with Fortinet products, particularly FortiGate. You will collaborate with QA and development teams to enhance solutions and support customers effectively.

Ideal candidates will have a Bachelor's degree in a related field and a minimum of 3 years technical support experience. Comprehensive benefits including medical, dental, and a 401(k) plan are provided.