Senior Cybersecurity Service Delivery Leader (Remote)

Palo Alto Networks, Inc.; United States; Remote; USD 128,000 - 207,000; Full time

Job summary

Palo Alto Networks is seeking a Service Delivery Leader to serve as the primary Voice of the Customer for our most strategic, global accounts in a remote-friendly role. You will drive adoption and value realization of our security platform, working closely with C-suite leaders and cross-functional teams to protect the digital way of life.

The role leads a diverse services team across NextGen Firewall, Access, Cloud, and Cortex Security Automation, coordinating post-sale activities from contract

Qualifications

• 7+ years in high-touch, customer-facing service engagement management.
• Experience delivering large technology programs in multiple domains (Network Security, Cloud Security, Product Development, or Security Operations).
• Leadership across matrixed organizations and conflict mediation to foster collaboration.
• Excellent communication with the ability to present technically to customer management.
• PMP certification is a plus; proficiency in CRM and customer success tools is valued.

Responsibilities

• Manage key account ownership and high-touch relationship management for Palo Alto Networks’ largest strategic customers.
• Act as the post-sales point of contact, guiding customers through their journey across multiple product lines.
• Collaborate cross-functionally with clients and internal partners across Cloud, DevSecOps, and Network security.
• Own and execute customer lifecycle activities including strategic planning, deployment, adoption, account-level reviews, and escalation management.
• Translate customer security priorities into actionable Success Plans; build and manage customized product delivery to maximize value realization.
• Partner with the Sales team to develop success plans, assess customer health, identify expansion opportunities, and secure renewals.
• Manage customer escalations by balancing expectations and negotiating successful resolutions; voice of the customer.

Skills

Customer-facing leadership

Program management

Executive communication

CRM tools

Stakeholder management

Tools

Gainsight

Salesforce

Smartsheet

Clarizen

Confluence

Jira

Job description

Palo Alto Networks is seeking a Service Delivery Leader to serve as the primary Voice of the Customer for our most strategic, global accounts in a remote-friendly role. You will drive adoption and value realization of our security platform, working closely with C-suite leaders and cross-functional teams to protect the digital way of life.

The role leads a diverse services team across NextGen Firewall, Access, Cloud, and Cortex Security Automation, coordinating post-sale activities from contract