Senior Solution Consultant (Fully Remote)

Talkdesk; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Bonus/commission

Health insurance

Unlimited PTO

14 holidays

Job summary

Talkdesk in the United States is seeking a Senior Solution Consultant to deliver white-glove CXA and CCaaS implementations. You will act as a trusted advisor, guiding customers from discovery to deployment and ensuring alignment with business goals.

You will partner with sales and product teams to translate requirements into scalable solutions, provide hands-on support, and contribute to templates and best practices that accelerate success across critical projects.

Qualifications

• Bachelor's degree in a technical field or significant professional experience.
• 3+ years in Professional Services or Consulting with a focus on AI or automation in SaaS.

Responsibilities

• Lead strategic implementations with new and existing customers that align with strategic objectives.
• Provide guidance and hands-on support to ensure technical alignment and project success.
• Collaborate with internal teams to address feature requests and resolve issues.

Skills

Stakeholder management

Solution consulting

AI in SaaS

Education

Bachelor's degree in a technical field

Job description

• As a Senior Solution Consultant, you will provide a white-glove experience and drive implementation of cutting-edge CXA and CCaaS solutions.
• You will act as a trusted advisor to stakeholders and contribute to the development of templates and best practices.

Key Responsibilities:

• Lead strategic implementations with new and existing customers that align with strategic objectives.
• Provide guidance and hands-on support to ensure technical alignment and project success.
• Collaborate with internal teams to address feature requests and resolve issues.

Requirements:

• Bachelor's degree in a technical field or significant professional experience.
• 3+ years in Professional Services or Consulting with a focus on AI or automation in SaaS.

What We Offer:

• Competitive compensation including base pay, equity, and bonus/commission.
• Comprehensive health insurance covering medical, dental, and vision.
• Uncapped paid time off and 14 paid holidays.

Talkdesk

Talkdesk pioneers Customer Experience Automation (CXA) to redefine how brands interact with customers through AI. They have a global team of courageous innovators, fostering an inclusive culture where diverse perspectives drive success.