Senior CXA & CCaaS Solutions Consultant

Talkdesk; Austin (TX); On-site; USD 123,000 - 205,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Uncapped Paid Time Off

Job summary

Talkdesk is seeking a Senior Solutions Consultant based in Austin, Texas. In this role, you will lead the implementation of CXA and CCaaS solutions, providing strategic guidance and support. The ideal candidate will have a Bachelor's degree in a technical field, strong programming skills, and at least 3 years of experience in a consulting role. Talkdesk offers a competitive pay range of $123,000 - $205,000, along with comprehensive benefits including health insurance and an uncapped paid time off program.

Qualifications

• 3+ years in Professional Services, Consulting, or IT/Software Development with a focus on AI or automation solutions.
• Experience working with webhooks and SDKs to build integrations.
• Mature demeanor and meticulous attention to detail.

Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with customers.
• Provide hands-on support during product implementation.
• Collaborate with teams to address feature requests and deliver updates.
• Act as a trusted advisor to stakeholders.

Skills

Programming skills in JavaScript, Python, or TypeScript

Experience with REST APIs

Consultative communication skills

Ability to work cross-functionally

Fluency in English

Education

Bachelor's degree in a technical field

Tools

CRM systems (Salesforce, Zendesk)

Diagram flowchart software (Visio, Lucid Chart)

Job description

Talkdesk is seeking a Senior Solutions Consultant based in Austin, Texas. In this role, you will lead the implementation of CXA and CCaaS solutions, providing strategic guidance and support. The ideal candidate will have a Bachelor's degree in a technical field, strong programming skills, and at least 3 years of experience in a consulting role. Talkdesk offers a competitive pay range of $123,000 - $205,000, along with comprehensive benefits including health insurance and an uncapped paid time off program.